pjko Terms and Conditions
Please read these terms and conditions carefully before you start using the pjko platform. By using the platform, you are considered to have agreed to these terms.
Table of Contents
1 General Provisions
These terms and conditions form a legally binding agreement between pjko ("Platform", "we", "us") and the user ("you", "user"). pjko is an online casino and betting platform that provides cricket betting, slots, live casino, and other gaming services for Bangladeshi users.
By using pjko's website, mobile version, or any related services, you acknowledge that you have fully read, understood, and agreed to comply with these terms. If you do not agree with any part of these terms, please refrain from using the platform.
These terms may change from time to time. The latest version will always be published on this page along with the date of any changes.
The word "services" used in these terms refers to all gaming, betting, payment processing, customer support, and other features available on the pjko platform.
2 Eligibility and Registration
2.1 Age Requirement
To open an account and use the services on pjko, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
For ages 21+ only. Registration by minors is strictly prohibited. Providing false information during age verification is a punishable offense and will result in permanent account closure.
2.2 Registration Requirements
At the time of registration, you must confirm the following:
- You are 21 years of age or older.
- All information you provide is true, accurate, and complete.
- You have not previously been banned by pjko.
- You are not subject to any legal restriction that prevents you from using this platform.
- Each individual may operate only one account.
2.3 Identity Verification (KYC)
For security purposes, pjko may at any time request verification of your identity document (national ID, passport, or driving license) and proof of address. If the KYC process is not completed, withdrawal requests may be delayed or rejected.
3 Account Management
3.1 Account Security
It is your responsibility to keep your account password and login details completely confidential. Sharing login details with any third party is prohibited. If you suspect any unauthorized access to your account, you must notify our support team immediately.
3.2 Updating Information
The information on your account (name, address, mobile number, payment method) must always be kept current and accurate. pjko is not responsible for payment delays or losses caused by outdated or incorrect information.
3.3 Multiple Account Prohibition
Each user may operate only one account. If multiple accounts are opened by the same person, family member, device, or IP address, all such accounts will be closed and any deposited funds may be forfeited.
4 Deposits and Withdrawals
4.1 Deposits
The accepted payment methods for deposits on pjko are: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳100. Deposits are generally processed instantly.
Minimum deposit: ৳100 (per method) | Minimum withdrawal: ৳500
4.2 Withdrawals
The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals may be delayed if the following conditions are not met:
- KYC verification has not been completed.
- Bonus wagering requirements have not been fulfilled.
- An investigation into suspicious activity is ongoing.
- The payment details provided do not match the registered name.
4.3 Currency and Transactions
All transactions on pjko are conducted in Bangladeshi Taka (BDT / ৳). Deposits or withdrawals through a third party are strictly prohibited — transactions must be made from the account holder's own mobile banking number.
5 Bonuses and Promotions
5.1 Welcome Bonus
New users will receive a 100% bonus up to ৳8,000 on their first deposit. To claim this bonus, the bonus amount must be wagered 15 times (15x).
Example: On a ৳1,000 deposit you will receive a ৳1,000 bonus. Before withdrawing, you must place bets totalling ৳1,000 × 15 = ৳15,000.
5.2 General Bonus Terms
- Each bonus offer has its own validity period and wagering requirements.
- Bets placed with bonus funds count toward wagering.
- The bonus balance cannot be withdrawn until wagering requirements are completed.
- If an attempt is made to claim bonus benefits through multiple accounts, all accounts will be closed.
- pjko reserves the right to change, suspend, or cancel any bonus offer at any time.
5.3 VIP Program
pjko offers weekly cashback across four VIP tiers. Users can move up to higher tiers based on regular betting activity:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.8% weekly cashback
- Platinum — up to 1.0% weekly cashback
VIP cashback is wagering-free and can be withdrawn directly.
6 Betting and Gaming Rules
6.1 Placing Bets
Once confirmed, a bet cannot be changed or cancelled. Sufficient balance must be available in the account at the time of placing a bet. pjko reserves the right to cancel any bet incorrectly confirmed due to a technical error.
6.2 Market Cancellation and Changes
Bets may be cancelled and stakes returned in the following situations:
- An event or match is cancelled, postponed, or left incomplete.
- An error or dispute arises in determining the result.
- A clear technical error is found in the odds or data.
6.3 Responsible Gaming Limits
Users can set daily, weekly, or monthly deposit and bet limits from their account. For more details on this feature, visit our Responsible Gaming page.
7 Prohibited Activities
The following activities are strictly prohibited on the pjko platform:
- Participating in fraud, deception, or illegal activities.
- Creating or operating multiple accounts.
- Attempting to claim bonuses in violation of bonus terms.
- Placing bets using automated software, bots, or scripts.
- Money laundering or transacting with funds from illegal sources.
- Stealing another user's information or attempting unauthorized access to an account.
- Exploiting any error or vulnerability in pjko's systems.
- Using third-party payment methods.
If involvement in any of the above activities is found, the account will be permanently closed and all balances may be forfeited. Legal action will be taken if necessary.
8 Privacy and Data Protection
pjko places the highest importance on protecting users' personal information. We use SSL encryption and the latest security technology to keep your data safe.
To learn more about how your personal information is collected, stored, and used, please read our Privacy Policy. pjko never sells your personal information to third parties.
To ensure security, we take the following measures:
- All data is transferred using SSL/TLS encryption.
- Payment information is never stored directly on our servers.
- Regular security audits are conducted.
- Users are immediately alerted to any suspicious login attempts.
9 Limitation of Liability
pjko is committed to ensuring the highest standard of service. However, pjko will not be liable in the following situations:
- Loss caused by internet disconnection or issues with the user's device.
- Delays caused by failure of third-party services (mobile banking, internet service providers).
- Loss caused by the user's own negligence or error.
- Temporary service interruption due to unforeseen technical issues.
- Actions taken due to legal obligations.
In any situation, pjko's maximum liability for direct losses will be limited to the amount of the user's account balance.
10 Account Suspension and Closure
10.1 Suspension by pjko
pjko may temporarily or permanently suspend any account for the following reasons:
- Violation of any clause in these terms.
- Suspicion of fraud or deception.
- KYC verification has not been completed.
- To comply with legal obligations.
10.2 Closure by User
You may close your account at any time by contacting our customer support team. Please make sure to withdraw any valid balance before closing your account. To learn more about self-exclusion, visit the Responsible Gaming page.
11 Responsible Gaming
pjko firmly believes in responsible gaming. Online gambling is a form of entertainment — it should not be seen as a source of income. We offer the following features:
- Option to set deposit limits.
- Temporary or permanent self-exclusion.
- Reality-check notifications.
- 24/7 customer support in Bengali.
If you have a gambling problem, contact our support team immediately. Never bet more than you can afford.
To learn more about responsible gaming, visit our Responsible Gaming page.
12 Terms & Conditions Changes
pjko reserves the right to modify these terms and conditions at any time. For significant changes, a notification will be sent to the registered email address. Continued use of the platform after any changes will be considered as your acceptance of the updated terms.
The latest version will always be available on this page. The date of the changes will be noted at the top of the page. It is recommended to review this page regularly.
12.1 Contact
If you have any questions or complaints regarding these terms, please contact our customer support team:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali