Play responsibly at pjko
pjko believes that enjoyable gaming is only possible when it is experienced in a controlled and responsible way.
Gaming for fun, not addiction
pjko always wants its users to have a safe and enjoyable experience. Online betting and casino gaming is a form of entertainment — not a source of income. Responsible gaming means understanding your limits of time and money and enjoying the game within them.
We provide a range of effective tools and support to protect every player so that gaming never becomes a problem. Your mental and financial wellbeing is our highest priority.
On this page you will learn how to use pjko's responsible gaming tools, recognise signs of problematic gambling, and get help when needed.
pjko's core principles
- Only individuals aged 21 or above may use this platform
- Gaming is for entertainment, not for paying off debt or increasing income
- Never bet more than you can afford to lose
- Never play under the influence of drugs or alcohol
- Take regular breaks and maintain a healthy lifestyle
- Prioritise spending time with family and friends
- If you feel a problem arising, let our support team know right away
Ways to keep you safe
Set a deposit limit
You can set a maximum amount you are allowed to deposit daily, weekly or monthly. Once a limit is set it takes effect immediately, and changing it requires a waiting period. This reduces the risk of playing beyond your budget.
Time limits and time-out
Playing for long stretches without a break is bad for your health. Using our time-out feature, you can temporarily pause your account for anywhere from 24 hours up to 30 days. During this time you will not be able to log in or place bets.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion. This will close your account for an extended period. To activate this feature, contact our live chat support — we are available 24/7 to help.
Age verification and protection
pjko strictly enforces a 21+ age policy. Age is verified at registration and additional proof may be requested in cases of doubt. We take every precaution to protect minors. Use parental control software on your device.
Activity history review
You can view your betting history, win and loss records, and spending details at any time. Reviewing your activity regularly makes it easier to stay aware of your gaming habits. This information helps you make informed decisions.
24/7 Bengali support
For any questions or help related to responsible gaming, contact our live chat support. Our trained team is available around the clock to assist you in Bengali. No question is too small.
Signs of problematic gambling
If you or someone close to you shows any of the following signs, it is time to seek help.
Placing more bets to try to recover lost money ("chasing losses")
Repeatedly failing to cut down or stop gaming
Neglecting family, friends or work to spend time gaming
Borrowing money or selling assets to fund gaming
Lying to family or friends about gaming
Feeling restless, irritable or stressed when not playing
Disrupted sleep, eating or daily routine
Being unable to stop even after a significant loss
Urgent warning
If any of the above signs appear in you, please contact us immediately. We will help you confidentially and without judgement.
- Talk to our team via live chat
- Email us at: [email protected]
- Activate self-exclusion or a time-out
- Speak to a professional counsellor
Tips for healthy gaming
- Set a budget before you play and stick to it
- Never bet beyond your means
- Take regular breaks — at least 10 minutes every hour
- Spend time on other hobbies and activities
- Avoid gaming when you are stressed or going through a difficult time
- Talk openly with your loved ones about your gaming
Tools for your control
Deposit Limit
Set a maximum amount you can deposit into your account per day, per week or per month. The minimum deposit amount is ৳100 — but you can set an even lower limit if you wish. Lowering a limit takes effect immediately, but increasing a limit requires a cooling-off period.
Loss Limit
Set in advance the maximum amount you can lose within a given period. Once this limit is reached, placing further bets will automatically become unavailable. This is an effective way to protect yourself from financial loss.
Session Time Limit
Set a limit on how long you spend in each gaming session. Once the set time is up, you will be logged out automatically. This helps prevent the tendency to play for too long and keeps a healthy balance in your daily life.
Reality Check
At set intervals you will be shown a message displaying how long you have been playing and how much you have won or lost. This reminder helps you stay aware and take a break when needed.
Time-Out
Temporarily pause your account for anywhere from 24 hours up to 30 days. During this time logging in or placing bets will not be possible. This is a good way to clear your head before starting again.
Self-Exclusion
Close your account for an extended period. Once self-exclusion is active, the account cannot be reopened before the set period ends. Activate this feature via our live chat or by emailing [email protected].
For 21+ only
pjko clearly states that this platform is only for individuals aged 21 or above. Registration or play by minors is strictly prohibited.
Age is verified at registration. If there is any doubt about a user's age, an identity document or other proof may be requested. pjko reserves the right to close any account registered with false information.
If someone close to you has used this platform as a minor, please notify us at [email protected]. Use parental control software on your device and keep your login details secure.
Committed to player protection
Secure data protection
All your personal and financial information is protected with SSL encryption.
Fair play guarantee
Our games guarantee neutral and random outcomes — fair play is our core principle.
Confidential support
All discussions related to responsible gaming are kept completely confidential.
Transparent terms
Bonus, withdrawal and all other terms and conditions are disclosed in full transparency.
Having trouble? We're here
If you feel any concern about your gaming or sense that it is getting out of control, please contact us right away. Our Bengali-speaking support team is by your side 24/7.
Live chat: Bengali support available 24 hours a day, 7 days a week.
Email: [email protected]
Remember — asking for help is a sign of strength, not weakness. We are always ready to assist you without judgement.
Questions about responsible gaming
Enjoy pjko's top games responsibly
Enjoy cricket betting, slots or live casino within safe limits. See the FAQ for more information.