❓ Help Center
pjko Frequently Asked Questions
From opening an account to withdrawing money via bKash, claiming bonuses, or responsible gaming — find answers to all your questions here.
We have organised the most frequently asked questions from pjko users into five categories — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. Every answer is written in clear, straightforward language so you can find a solution quickly. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
Section 01
Account and Registration
To register at pjko, you need an active mobile number, an email address, and a strong password. The registration process is fully available in Bengali and takes just a few minutes. Your national ID card or passport details may be requested for age verification. Please note that pjko is only for people aged 21 and above.
No, only one account per person is allowed. Opening multiple accounts goes against pjko's terms and conditions and may result in account suspension. If you are having trouble accessing your existing account, please contact our support team directly via live chat.
First, make sure you are using the correct username and password. If you have forgotten your password, use the "Forgot Password?" option to reset it. If the problem continues, contact pjko's 24/7 live chat support or send an email to [email protected]. Our support team will also assist quickly with account lockouts or verification issues.
Account verification is usually completed quickly. However, if additional documents are required, our team will review them as soon as they are submitted. You will receive updates on the verification process at your registered email address. A fully verified account gives you access to all features, including withdrawals.
Yes, you can update certain details such as your email or phone number from account settings. Changing core information like your name or date of birth may require assistance from the support team, as it is linked to identity verification. Account verification is carried out before any such changes are made, for your security.
Section 02
Deposits and Withdrawals
Deposits from bKash to pjko are usually instant — in most cases the funds appear within a few seconds to a few minutes. Occasional short delays can happen due to technical issues on the bank or payment gateway side. The minimum deposit amount is ৳100. If a deposit does not go through, contact live chat with your transaction ID.
Withdrawals from pjko to Nagad are usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. Having a fully verified account speeds up the process. A confirmation message will be sent once the request is submitted, and the support team is available to help with any issues.
pjko does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, or Rocket may apply their own transaction charges in line with their respective policies. The minimum deposit is ৳100 and the minimum withdrawal is ৳500.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is fully supported at pjko. Just like bKash and Nagad, you can deposit and withdraw quickly and securely using Rocket. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 across all payment methods. Always use the official pjko site for secure transactions.
It may be possible to cancel a withdrawal request before processing has begun. However, once processing has started, it cannot be cancelled. If you want to cancel a withdrawal, contact live chat support as soon as possible and provide your transaction details.
Section 03
Games and How to Play
To place a bet on BPL or any cricket match, log in to pjko, go to the cricket section, and select the match you want. Various betting markets are available, including match winner, toss winner, and top run scorer. Check the odds carefully before placing a bet and play within your budget. Both pre-match and live betting are available.
All slots games at pjko are provided by reputable game developers such as PG Soft, Pragmatic Play, and JILI, who confirm fairness through regular third-party audits. RTP (Return to Player) is a measure of how much a game returns on average over the long term — this figure is available in the information section of each game. pjko does not alter the RTP.
Yes, pjko is fully mobile-friendly. Slots, live casino, cricket betting, and other games can all be enjoyed on Android and iOS devices through a mobile browser. No separate app download is needed — simply visit pjko.cam and play any game directly.
pjko's live casino section features games from top providers including Evolution Gaming and Ezugi. Live roulette, blackjack, baccarat, Sic Bo, and various game shows are available. Playing with a real dealer in real time gives you an experience similar to a physical casino. You can enter the live lobby at any time and choose your preferred game.
Aviator is a crash game by Spribe where a plane takes off and a multiplier keeps increasing. The player must cash out before the plane crashes. The longer you wait, the higher the multiplier — but if it crashes, you lose everything. It is fast-paced and thrilling, so set a budget and play responsibly.
Section 04
Bonuses and Promotions
When you open a new account at pjko and make your first deposit, you will receive a 100% welcome bonus — up to ৳8,000. This means that if you deposit ৳8,000, you can start playing with ৳16,000 in total. Your account must be fully verified to receive the bonus, and a bonus code may be required on the promotions page.
The wagering requirement for the pjko welcome bonus is 15x. This means the bonus amount must be wagered 15 times before the funds become withdrawable. For example, if you receive a ৳8,000 bonus, you will need to place a total of ৳120,000 in bets. The bonus balance cannot be withdrawn until the wagering requirement is completed.
The pjko VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Weekly cashback is up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Higher tiers also come with additional special benefits and offers.
pjko VIP members receive cashback on their net losses each week. The cashback amount varies by VIP tier and is generally added to the account every Monday. Cashback is credited directly to the playing balance and usually carries a low wagering requirement. Contact live chat for more details.
Yes, pjko regularly runs special promotions and bonus offers for occasions such as the BPL season, T20 World Cup, Eid, and Pohela Boishakh. These offers are time-limited and specific terms apply. Check the pjko promotions page regularly or ask via live chat for the latest updates.
Section 05
Security and Responsible Gaming
pjko uses SSL encryption technology to keep all personal and financial information secure. Your data is never sold to third parties. Personal information is stored and processed in accordance with the privacy policy. Please read our privacy policy page for more details.
pjko is only for people aged 21 and above. Age is verified during registration and transactions. There is no way for underage individuals to create an account, and if any account is found to contain false age information, it will be closed immediately and the funds may be forfeited.
Yes, pjko offers self-exclusion and cooling-off options as part of responsible gaming. You can deactivate your account for a set period or permanently. To use this option, contact us via live chat or at [email protected]. Taking this step is a responsible and courageous way to protect yourself and your family.
Gaming addiction is a serious health issue. pjko is committed to responsible gaming and our support team can help you with self-exclusion, deposit limits, and cooling-off arrangements. Talk to family and friends, and seek advice from a mental health professional for expert support. Visit our responsible gaming page to learn more.
Yes, pjko offers deposit limit settings as part of responsible gaming. You can set daily, weekly, or monthly limits to keep your spending under control. To learn more or to set up a limit, contact our support team via live chat.
The fastest way to reach pjko is through 24/7 live chat support — fully available in Bengali. To contact us by email, write to [email protected]. Live chat is generally the quickest way to get a resolution. There is no phone or WhatsApp support, so please use the official channels.
Still have questions?
Our expert support team is here for you 24 hours a day, 7 days a week, fully in Bengali. Chat with us directly via live chat or send us an email.
Support Center
Contact Us
Live Chat
Instant support in Bengali, 24/7. Log in to the site to start a chat.
Email Support
Write to [email protected]. We will respond as soon as possible.
Responsible Gaming
For self-exclusion and limit settings, visit our Responsible Gaming page.