pjko Privacy Policy

We collect various types of information to operate pjko's services effectively. This information falls into two main categories.

1.1 Information You Provide Directly

When you register with pjko, complete account verification, or contact our support team, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile number (linked to bKash / Nagad / Rocket transactions)
• National ID or passport number (for KYC verification)
• Financial transaction details (deposit and withdrawal records)
• Support requests and communication content

1.2 Automatically Collected Information

When you use the pjko website or app, our systems automatically collect certain technical information, including:

• IP address and device identifier
• Browser and operating system type
• Cookie and session data
• Page view history and time spent on the site
• Referral source information
• Gameplay activity logs

We use the information we collect only for legitimate purposes. pjko uses your information for the following reasons:

• Account Management: To handle registration, login, and account security.
• Identity Verification (KYC): To prevent access by those under 21 and to confirm user identity.
• Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Fraud Prevention: To detect unusual activity and protect accounts and funds.
• Customer Support: To resolve your requests and complaints.
• Service Improvement: To improve platform quality and enhance the user experience.
• Meeting Legal Obligations: To provide information when requested by legal authorities.
• Relevant Communications: To inform you about promotions, bonuses, and important updates (with your consent).

pjko does not sell your personal information to third parties. However, information may be shared in certain circumstances:

3.1 Trusted Service Partners

We share necessary information with partners who provide services such as payment processing, technology infrastructure, and fraud detection. These partners use the information only in accordance with our instructions and operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose necessary information in response to valid legal orders, court directions, or requests from regulatory authorities. In such cases, we will always act within the legal framework.

3.3 Business Transfers

If pjko's business operations are transferred for any reason, user information may also be transferred to the relevant party. You will be notified in advance in such a case.

Protecting your information is one of our top priorities. pjko employs various technical and administrative measures:

• SSL Encryption: All data transfers are encrypted using TLS/SSL protocols.
• Secure Data Storage: Information stored on servers is kept in encrypted databases.
• Access Controls: Only authorized staff can view user information on a need-to-know basis.
• Regular Security Audits: Regular audits are conducted to identify platform vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.

However, no method on the internet is 100% secure. While we make every effort to ensure the highest level of protection, we cannot guarantee complete security.

Cookies and similar technologies are used on the pjko website. Cookies are small data files stored on your device that help us improve our services.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security functions.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics to understand which pages are used most.

You can control cookies from your browser settings. However, disabling cookies may affect some features of the service.

We retain your information only for as long as necessary. When determining retention periods, we consider the following:

• The need to provide services and manage ongoing accounts
• Legal obligations relating to financial records
• Potential need for fraud prevention and dispute resolution
• Guidance from regulatory authorities

Even after an account is closed, certain information may be retained for a defined period to meet specific legal obligations. After that period, information is securely deleted or anonymized.

You have certain important rights regarding your personal information. pjko respects these rights:

To exercise these rights, contact us by email: [email protected] — or reach our live chat support 24/7. We will process your request as quickly as possible.

pjko strictly prohibits use of its services by anyone under the age of 21. This platform operates exclusively for those aged 21 and above.

We verify age at the time of registration and confirm it during the KYC process through a national ID or passport. If we find that a minor is using our services, we will immediately close that account and delete all associated information.

pjko handles financial transactions through bKash, Nagad, and Rocket. These payment platforms have their own privacy policies that are outside our control. We share only the information necessary to verify transactions with these services.

We do not store your full bank account details or card numbers. Payment verification codes and transaction reference numbers are stored securely in encrypted form.

We reserve the right to update this Privacy Policy at any time. In the case of significant changes, we will:

• Publish a notice on the website
• Inform you in detail at your registered email address
• Clearly state the date and nature of the changes

Continued use of the platform after the updated policy is published will be considered as your consent to the new policy. If you do not agree to the updated policy, please contact our support team.